If you have a question about your PADI Professional or Business Membership, please take a moment to check the answers below. If you don’t find the information you’re looking for, or you still require assistance, you will see our Regional Customer Service teams’ contact details at the bottom of the page – please feel free to reach out to them directly.
Q: Where can I see a list of my membership benefits?
A: You can find your membership benefits listed here; simply select the category of membership which applies to you.
Q: How do I renew my PADI membership?
A: Please log into the PADI Pros’ Site, where you will find the option to renew on the home page. Click on this option and follow the instructions. Once you have completed your details and made payment, you will receive confirmation of your membership renewal via email.
Please note that if your membership has lapsed multiple years, you may be directed to contact PADI Customer Relations as there may be additional requirements for you to complete prior to renewing your membership.
Q: How do I check my membership plan status?
A: Simply by logging in to the PADI Pros’ Site, you can review your Membership Plan to ensure no lapse in member benefits, and to renew your Membership at the lowest possible rate.
Here’s how:
Log in to the PADI Pros’ Site
From the Pros’ Site home page, click on your name, then select “Membership Plan” from the drop down menu
Your Membership Plan status will show one of the following:
Automatic Renewal: This means you are enrolled to renew at the lowest renewal rate and your renewal will be automatically processed during the 4th quarter of the year. Renewing automatically not only saves you money, but it also ensures there is no lapse in your benefits.
One Time Renewal: This means when it comes time to renew your PADI membership, you will need to manually enter your payment information and process the charge.
If you have any questions regarding your PADI Membership account or require assistance, contact your regional PADI Customer Relations team.
Q: How do I update my personal information?
A: Ensuring your contact information is up-to-date and accurate means that you will receive regular PADI communications, including updates specific to your assigned PADI Regional Headquarters.
Follow these simple steps to review your PADI Membership information:
Step 1: Create a PADI Single Sign-On (SSO) Account
If you haven’t already done so, create a PADI SSO account:
Go to the PADI Pros’ Site login page at pro.padi.com
Click on “Create an Account”
Select “PADI Professional Member”
Complete the requested information (have your PADI Member card handy)
Create a password and then click “Create Account”
Step 2: Review and Update Your Member Contact Information
Log into the PADI Pros’ Site
Click on your name in the primary navigation bar
Select “Profile” – here you will see the information PADI currently holds on file for you
Make any necessary changes and be sure to save these before leaving the page.
Q: How can I be sure I’m getting the best renewal rate?
A: To secure the best annual renewal rate, enroll in Automatic Membership Renewal on the PADI Pros’ Site. This will also ensure that you take advantage of early renewal savings in the future. To make sure your Automatic Renewal is ready to process, please check that your payment information is correct.
Alternatively, contact your regional Customer Relations team to update your payment information.
Q: I just became a Divemaster/Instructor and paid my application fee; do I need to renew?
A: In order to ensure that your Membership is active, you will need to renew each calendar year.
Q: What happens if I let my membership lapse?
A: You can still renew your PADI membership, even if it has lapsed. The first thing to do is to contact your regional PADI Customer Relations team who will explain the actions you need to take to get you started.
Please note that, depending on how many years have passed since your last renewal, the steps to renew your membership may vary.
Q: I didn’t renew last year; do I have to re-sit my Instructor Examination?
A: Retraining varies depending on the circumstances and can be undertaken via several means. Please contact your regional Customer Relations team, who can advise on the best options for you.
Q: What is required to regain teaching status?
A: Please contact your regional Customer Relations team who will be able to advise on the steps you will need to take to regain teaching status.
Q: Do I need to have insurance?
A: PADI members within the PADI Europe, Middle East and Africa territory may need to carry professional liability insurance for PADI Teaching/Active Status. For more information about PADI endorsed professional liability insurance in this region, visit DAN Europe.
If you are in the Americas, please click here and select “Insurance”.
If you are in Asia Pacific, please click here.
If you are unsure whether you need insurance in your region, please contact your regional PADI Customer Relations team.
Q: Why are my eCards or Digital Suite not showing?
A: Please contact your regional Customer Relations team who will be able to advise on the steps you will need to take to view these.
Q: How do I contact PADI Customer Relations?
A: Please select the contact details for the team in your region:
PADI Americas:
membersvcs.2@padi.com
+1 949-858-7234 | ext. 2495
PADI Asia Pacific:
pros.ap@padi.com
+61 2 9454 2888
PADI Europe, Middle East & Africa:
pros.emea@padi.com
+44 117 300 7234
Q: As a PADI business member, how can I contact my Regional Team?
A: As a PADI Retail & Resort member, you have a regional team dedicated to your success. Contacts for your regional team, including your Territory Director, Regional Manager, Regional Training Consultant, Customer Relations Representative, and Finance Representative, can be found here.
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